Thursday, June 19, 2014

On Customer/Client Satisfaction

I received a gift card to my favorite day spa for Mother's Day.  I have saved it to use when I had time to myself and wouldn't be in a hurry.  Today was the day.  I have had massages at this place a few times and have never been disappointed.  They are top-notch when it comes to listening to the customer.  I have always been able to completely shut out the noise and just "be" while receiving a wonderful massage.  These times are very infrequent, so I love it when my husband or kids surprise me with a gift card.  It is definitely a treat.

Over the years I have become a believer in whole medicine.  I often wish we had more physicians that treated the body as the magnificent miracle that God created.  I believe in both eastern and western medicine, but prefer to have a balance between both.  I think different ailments and situations call for different ways of treating our body.  I go to a regular physician, but I have also had acupuncture and other treatments in the past.

Today I decided to try reflexology.  I have read about it and though it sounded like what I needed for what "ails me".  I also think it is fascinating to think about the body and how it is all connected.  God is very big after all, so don't knock it unless you've tried it, right?  So I made an appointment at my favorite place because they have options for exclusive reflexology sessions or even adding it on to a regular massage treatment as a "bonus".  I decided to go for an exclusive reflexology treatment.  I had been looking forward to it all day.  I love new experiences, especially at my favorite place.

I arrived and checked in, went to the room and the nice woman had me get in position on the wonderfully comfy table.  (I wish I had a table like that at home!  But...then I'd need a masseuse.  So much for the table.)  She asked me if I preferred feet only or would I like her to include my hands.  I asked what she would suggest since it was my first time.  She then proceeded to say things such as...

"Well, some people just like to have their feet done because they've been on them all day and they are tired."

"I don't personally like to have my feet fooled with, so I would probably like some on my hands." 

My little radar alert popped out and began surveying the situation.  I got in position and she started off by saying, "I am not certified or licensed in reflexology, but I've had some experience in school touching on it."  Beep, beep, beep  Then she said, "I guess if you are one of those who believes in that sort of thing you might enjoy it.  You know, that this toe right here is connected to your spleen or that this area of your foot might be connected to your kidneys."  Beep, beep, beep, beep, beep, beep    She began applying small amounts of pressure to my feet.  I liked the sensation and was hoping I'd have positive reactions like I'd read about in my research.  I was just starting to relax (a very common feeling while in this wonderful day spa) when she spoke up again.  "Do you want me to continue doing this or would you prefer me to just massage your feet?"  BEEP, BEEP, BEEP, BEEP, BEEP, BEEP, BEEP, BEEP!!!!!  The radar alarm bells were screaming by this time.  She kept on talking and talking about how if one really believed in all that stuff or not, etc....and then said, "I've never had reflexology myself."  I finally said, "Just massage my feet and hands."  I figured that is all she knew how to do and didn't know anything about reflexology nor did she believe it.  If the person doing it doesn't understand or believe in its benefits, I will not receive any benefits from the experience.  DRATS!   I had to make a decision.  Do I enjoy the experience and try to get my money's worth, or do I get upset and be disappointed?  I'm tired of being disappointed, so I decided not to allow her inexperience and lack of ability to deliver client satisfaction ruin my treat.   The foot massage was lovely.  She moved up to my hands and then began to talk again.  "Is it okay if you stay on your stomach?  I mean if you roll over I'll have to hold your hands up to massage them."  That's fine.  The hand massage started.  "See, if I were doing that reflexology all I'd be doing would be pressing your hands."  That's the point, and you'd understand and know that if you were trained.--no I didn't say this, only thought it to myself as I tried to remain in a quiet relaxed state.   Another minute passed and she started in again.  "I mean, when I normally do massages I massage the arms a lot but don't usually spend much time on the hands. "  FAIL.    At this point I decided to just remain silent and try to enjoy what time was left.  She kept talking...trying to tell me what kinds of massage I would benefit from, etc....and I just remained silent.  It was a nice foot massage and a short, but okay hand massage.  The lady at the hair salon does hand massages and does a better job.

I have no idea how reflexology feels.  I don't know if I would benefit from it.  I still have unanswered questions.  And.....I'm pretty bummed.   I am so bummed I am not even going to spell check this post.  (Gasp!)

Maybe one day I'll try again, but it will not be at my happy day spa.  I'll stick to what I know they do well.  I am composing a review to submit about the service.  I think businesses should understand and be competent in the services they advertise.  If you want to know where not to get reflexology, I'll be happy to tell you privately.  If you happen to know of a great place to experience it or have had it done yourself and would share your experience, I would appreciate it!

Onward.  I will shake this small disappointment off and move forward and be thankful for the foot massage.